Chapter 1 Activity 1 6

Evaluate user support position descriptions. Use internet to locate a position description for a user support job in government and other organization. if possible find information about a position in your state or local employment area, find a job that might be of interest to you. How do the duties and responsibilities you found compare with those described in this chapter? what are some similarities? what are some differences? you can find the book on Google it is A Guide to Computer User Support for Help Desk & Support Specialists, Fourth Edition, by Fred Beisse.” ISBN: 0-495-80649-8© 2010


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